- Tingkat pendidikan, pendapatan keluarga, kepemilikan asuransi kesehatan dan kemudahan akses pelayanan kesehatan berpengaruh terhadap kepuasan pasien di China. Di daerah pedesaan tingkat pendapatan dan kemudahan akses pelayanan kesehatan sangat berpengaruh terhadap kepuasan pasien pada pelayanan kesehatan disamping jenis kelamin, umur, dan kepemilikan asuransi kesehatan. Sedangkan di daerah perkotaan hanya faktor kemudahan akses terhadap pelayanan kesehatan yang berpengaruh terhadap kepuasan pasien
- Kemudahan akses terhadap pelayanan kesehatan primer sangat penting baik bagi mayarakat perkotaan maupun pedesaan, terutama masyarakat miskin. Meskipun biaya pelayanan gratis, namun mereka kadang tidak mampu membayar biaya transportasi.
Yan, Z., Wan, D. A. I., & Li, L. I. (2011). Patient satisfaction in two Chinese provinces : (
1 comment:
Seharusnya kita lihat masalah-masalah apa yang harus dikelola oleh manajer fasiltas kesehatan.
Di bagian bawah dari artikel ada daftar masalah yang menyebabkan ketidakpuasan.
1. This hospital needs more health providers.
2. This hospital needs more medical supplies.
3. This hospital overcharges.
4. The waiting time is too long in this hospital.
5. The health providers do not treat patients well
6. It took me a long time to come to this hospital.
7. Do you feel that any providers preferred to avoid you because of your disease?
8. Do you feel that any provider treated you as an inferior because of your disease?
9. Do you feel that any provider would refuse your service if they think your illness is infectious?
10. Do you feel that any provider treated you as an inferior because of your economic status?
11. Overall, do you feel any unfair treatment from providers at this hospital?
12. I am satisfied with the services I received in this hospital.
13. Health providers in this hospital respect me.
14. Health providers in this hospital were warm with me.
15. Health providers in this hospital follow working ethics.
Pelajari bagaimana manajer di tingkat puskesmas menyelesaikan masalah-masalah itu.
Mub
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